Frequently Asked Questions (FAQs)

How long does delivery take?

Orders are typically delivered within 2–5 business days across the UAE.

Do you deliver throughout the UAE?

Yes. We deliver to all Emirates.

Can I return my order?

Yes. We offer a 7-day return policy for eligible items.

How do I request a return?

Simply contact us via email or WhatsApp with your order number and reason for return.

Are my payments secure?

Yes. All payments are processed through secure payment gateways.

Can I cancel my order?

Orders may be cancelled before they are shipped. Once dispatched, cancellation may not be possible.

How can I contact customer support?

Email: usman.bash@gmail.com

WhatsApp: +92 332 5336568

What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with photos of the product and packaging so we can resolve the issue promptly.